Case Aversi

Full Warehouse Automation That Reduced Customer Complaints by 40% for Georgia's Leading Pharmacy Chain

Aversi Pharmaceutical Company holds a leading position in the Georgian market, operating a network of 128 pharmacy branches in Tbilisi and 167 branches across the regions.

Pharma

Full Warehouse Automation That Reduced Customer Complaints by 40% for Georgia's Leading Pharmacy Chain

Aversi Pharmaceutical Company holds a leading position in the Georgian market, operating a network of 128 pharmacy branches in Tbilisi and 167 branches across the regions, its own pharmaceutical production facility Aversi-Rational, and a network of clinics. 

Prerequisites for Implementing LEAFIO

9,000 m² warehouse area · 5,000+ active SKUs 

  • All warehouse processes were conducted on paper 
  • Operations were heavily dependent on employees working in areas without address-based labeling of storage locations 
  • Identified defects and shortages were not being processed promptly 

LEAFIO Implementation Results

The implementation of LEAFIO provided the company with a centralized tool for managing warehouse operations, resources, and performance analysis. 

Full automation of warehouse operations — paper-based workflows replaced entirely by DCT-driven processes. 

Automatic recording of identified shortages, defects, and surpluses during goods receiving, picking, movement, and put-away, with subsequent analysis and processing via a dedicated "Problem Situations" monitor. 

Zone-based order consolidation — collected orders are grouped according to product category, warehouse zone, storage conditions, and the need for additional quality control. 

Full digitization of all warehouse operations — including receiving, replenishment, put-away, picking, and picking control — enabling the transition of warehouse staff to performance-based pay. 

Key Effects of LEAFIO WMS

  • Customer complaints decreased by 40%
  • Improved efficiency in the use of racking equipment
  • Step-by-step tracking of all goods movements through the warehouse is now available
  • Inventory counts can be conducted without interrupting warehouse operations
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