FoodEx is a healthy meal delivery service for business professionals. The company has been delivering tasty, nutritious meals since 2014, and its production is certified under HACCP and ISO 2200 standards.
Challenges Before Implementing TMS
- Manual route planning using Excel and Google Maps, which consumed almost all working hours.
- Instability of routes: customers could change time windows and delivery addresses, making it difficult to create efficient routes.
- Increased customer base and manual planning led to the need for more couriers.
- The need to optimize and increase the number of delivery points on each route.
Project Goals
- Transition from manual route planning to automated planning.
- Optimize time and financial costs associated with the logistics team’s work.
- Improve customer service by ensuring timely deliveries.
Results of Implementation
Quantitative Results
- 4x reduction in route planning time.
- 20% reduction in required fleet size owing to more efficient planning.
- Increased margin on deliveries when specific conditions (30-minute time window) were met.
Qualitative Results
- Formation of routes with a clear order of point visits, calculating departure times, arrival times at customer locations, and returns to production.
- Implementation of SMS notifications for customers with exact courier arrival times.
- Rapid scaling of the customer base, thanks to efficient management of new orders and deliveries.
- Improved customer service: deliveries were made within specified time frames.
The LEAFIO Rinkai TMS team is proud to collaborate with FoodEx, a leader in the healthy meal delivery sector. We are excited to be part of their journey toward growth in the market, greater efficiency, and innovation in the food delivery industry.
