Case VDS

Customer Complaints Dropped from 15% to 0.01%: Warehouse Automation for an Auto Parts Distributor

Spare parts

Customer Complaints Dropped from 15% to 0.01%: Warehouse Automation for an Auto Parts Distributor

VDS-TORG Auto Parts Distributor has been a reliable partner for thousands of customers since 2007. The company's assortment includes more than 5,000 items, covering both original ISUZU parts and high-quality aftermarket spare parts. 

500 m² warehouse area · 3,000+ active SKUs 

Prerequisites for Implementing LEAFIO

  • Operations were heavily dependent on individual employees who knew the assortment and storage locations 
  • No process was in place for inventory compaction 
  • No single tool was available for warehouse management 
  • Considerable time was spent on locating products and picking orders 
  • Inventory counts could not be conducted without stopping warehouse operations 

LEAFIO Implementation Results

Full automation of warehouse operations — paper-based workflows replaced entirely by DCT-driven processes. 

Automatic recording of shortages and defects identified during goods receiving, put-away, and picking. 

Elimination of customer complaints related to mis-picks and shortages, with 100% product identification across the warehouse. 

Improved management visibility — a clear, real-time picture of warehouse activity available to management at any given moment. 

Key Effects of LEAFIO

  • Customer complaints reduced from 15% to 0.01% 
  • Full and partial inventory counts can now be conducted at any time without interrupting main warehouse processes 
  • Automatic generation of tasks to consolidate identical products and free up additional storage spaces 
LEAFIO AI Retail Platform LEAFIO AI Retail Platform
LEAFIO AI Retail Platform
LEAFIO AI Retail Platform
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